Customer Testimonials
The Service department is a waste of time. I'd would give the sales department a 4 star. But the service dep brings it down to a 1 star. 2021 dodge ram 2500 6.7 cumminswith 25000 miles on it and they want me to pay for labor on a sound that they cannot locate. They told me an oil change is where we would start even though I changed the oil at 24000. Complete joke.
Robin was AMAZING. We purchased our Chrysler Pacifica at Don Franklin in somerset, KY. We did everything over the phone and it was the smoothest process I’ve ever done. Robin was great help to my family and I. He even held my sweet baby while we installed car seats into our new car. We are thankful for the great experience we had here. Highly recommend
Oil change was simple and the coffee great..
I'm very happy they was able to fix all my recalls while they had my Jeep in the shop.
Dale Edwards took great care of me from start to finish!!
Great place to purchase a vehicle! Customer Service is great! Financing was quick and easy!
The service department always presents a very professional atmosphere where you can get what you need in done and feel catered to in the meantime. The representatives are always very kind, helpful, and willing to engage with you. They know how to make you feel right at home and before you know it, the techs have you back on the road.
Bought a 2021 camero 2ss 1le, 14,000miles this company doesn’t check there used vehicles or inspect them properly, very unhappy with my purchase due to the issues with the vehicle that could have been avoided and driving 1.5 hrs to the dealership and waiting 5 days to get it back after driving 1.5 hrs back to the dealership to look at the issues. Then they give me my car back dirty on the inside and didn’t take care of it. Then I just asked for an extra oil change for the inconveniences and they ignored me. Very unhappy with this company don’... Read More Google - May 30, 2023
Steve had been sending me pictures of the van I wanted to purchase for a few weeks. He was never pushy and he even sent me another van that was used on your lot. So, he let me process which van to buy and when I was ready to go look at the van in person Steve was there and ready to stay late to help us out. I left the lot so I could bring my husband there to make sure he fits good in the van (because he is 6”5 and he helps drive when we take family trips). ... Read More Google - May 23, 2023
Good service at this location. Also appreciated the EV DC Fast-charger in Campbellsville Ky, just wish Don Franklin would install a few in Somerset
Would not recommend this dealership. Would not rate with one star. Review required one star in order to post review. Lack of or shall I say zero communication back from this dealership after multiple calls and messages left for numerous individuals. Customer care is none. Would not recommend to my worse enemy.
Contacted them for a 100% guaranteed purchase of a RAM 1500 Rebel. Asked numerous questions and never got one single answer, just the dealership BS. Asked OTD price, nothing just no pun intended but dodged the question. Made it clear what I wanted and nothing from sales. OMG gave all details of truck I wanted to sell under a separate transaction again nothing. Do your homework and give this dealership a huge miss. This dealership is a joke.
They had my jeep for 6 weeks couldn’t figure out a miss, sold jeep as is and ended up being a coil pack. I lost a lot of time and money
Great place to go and service is great
Pay $38,000 for Ram ProMaster new simply called service so that they can locate my VIN number for the vehicle that I purchased so that I can schedule an oil change and to my surprise no one in the entire service sales or the advisor that I attempted to call was able to find that pretty upsetting in pretty scary.
Not everyone will have an experience like ours. We dealt with the Dodge of Somerset location. With many locations you get a large selection. But sometimes it can cause confusion during shopping. This dealership made a mistake, but made up for it...a little. Overall, they were pleasant, accommodating.
Great experience with Don Franklin in Somerset. Up front on pricing, features, etc. No negative pressure, and no hassles about anything I wasn’t interested in. Just nice, quality individuals who are great to talk with. If you got to Somerset, ask for Steven Begley!
Great service
We found Don Franklin doing an online search for the vehicle we were looking for. They were very responsive, had the vehicles ready for us to test drive, cleaned, easy transaction. We are very happy with our purchase and the customer service we received.
I have dealt with Don Franklin Auto for several years, and they always treat me fairly .
customer service helpful
Best vehicle purchase I have ever made. Dale was also the best salesman I have ever dealt with. I will definitely return for my next purchase.
Ben Rose was just awesome ! He helped us find just the right truck after viewing several . This is my second vehicle from Don Franklin and I highly recommend them
Great Dealer , people , and services.
They addressed my concern right away with my steering and got it took care of in a timely manner. There was no questions asked with Jeep taking care of it even though it was just out of bumper to bumper warranty. Thanks guys!
In and out fast
Salesman was great. No pressure
My experience was great Our salesperson Cody Charles was very polite and professional
I had a great experience! Cody was very nice and knowledge. He got me to try a vehicle that I wasn't sure about and I loved it! I was set in stone on my budget and he worked until he got in my price range. He wasn't pushy and was very honest with me. Thank you very much Cody! I am loving my 2022 Nissan Sonata more and more each time I drive. Thank you for talking me into driving it.
Have bought 2 cars in last Month, love the Dealership, salesman Robin was amazing... Thanks Robin
First time at this dealership will be returning in the future. Service dept. dept had my vehicle in and out in good time.
They promise you everything while purchasing a vehicle. When it comes time to get the services they promised they don’t know what the hell you’re talking about. Will never purchase another vehicle from them!
Excellent. Recommend for their great service!!
Friendly staff and really helpful. Walked us through the purchasing process . I shall return.
Accurate estimated repair time and honesty in everything they told me. Super friendly service.
It was quick and easy and the associates were super helpful and friendly. The facilities and amenities were nice. Really hospitable and comfortable environment. I saw a children’s area, which I appreciate as someone who does not have kids and does not want to hear a bunch of kids screaming their heads off while I wait for my car to be serviced. Associate let me know every step of the way what was happening and walked me through all the steps. Super courteous staff you have. Very impressed with the level of professionalism I saw.
Worst dealership experience I have had in over 20 years. So called sales manager offered 10k-15k below Kelly blue book on my trade. I got the impression that one of the young kids standing around was hoping to buy my car at a steal. 1 star for the pleasant sales guy trying to make a living.
Nissan in Somerset has a great parts and service department .
Sales people walking around on their phones and didnt notice me. When someone did greet me they said they weren't taking trade-ins with over 100k on the miles because they go straight to auction. The experience was a total turn off and won't go back
Non-responsive associates. Tried working with multiple sales associates. The last one I was in contact with, just stopped responding and never heard from him again. I also called the dealership several times and never got any response or call-backs except from the front desk. Needless to say, I went to another dealership and bought from them instead. It was a Much better experience. I won’t try don franklin again.
It did not visitdon Franklin
Great sales and vehicle experience. Financial guy recommended autopay plus and it is the biggest scam I’ve ever been involved in. Very disappointed and will never do business here again.
Made an appointment to have my Ram serviced about 2 months ago. I called the morning of service just to verify the time so I wouldn't be late and was told that I was not even on the schedule for service. Way to go Don Franklin. Lost another customer. Would give you negative if I could. DO NOT USE THIS PLACE!!
It was great place to do business I traded 5 times with them but this last time they lied about paying the trade off and they wont fix it so if I ever buy a new vehicle from them I would look at paper work dam good
It was a horrible experience trying to get a car, if they can't help you get a car they will send you to there other dealer lot up the street and give you the run around and make out like the other lot will help you, and will make you an appointment to come in that your not aware of, then the salesman will say they don't know anything about your appointment and tell you the people upstairs don't know what their doing,and act like you wasn't supposed to come in😡 then after that the ... Read More Google - Apr 26, 2022
Well I'll just tell u , my husband had a appointment to look at a truck and they sold it few minutes before we got there and didn't even bother to not call us , we drove a hour 1 way to look at it . Yup . So call and ask em before u drive there .
Ok to start off I recently leased a ram off these people I was wanting to buy at first the salesman said oh lease is best option didn’t tell me I was limited to 10,000 miles a year or that if I go over it cost me 0.25 cents a mile of course it was in my contract but when I sat at the dealership waiting for 5 hours on them to bring me this truck from another dealership I was tired I signed and left it is still somewhat my fault for not looking but they charged me 10,000 more and I ... Read More Google - Mar 31, 2022
Absolutely the worst communication I have ever had dealing with purchasing vehicles. Numerous phone calls, Emails and text messages and got no response. We were supposed to have at least 3 patrol cars for the sheriff’s office and we got nothing. We made numerous calls to various managers and not one returned phone call and most the time we were sent to voicemail. Hopefully other agencies find other sources for vehicles cause this is unacceptable customer service.
I would give the service department 0 stars if I could. Appointment times are nearly a month out, can't get in touch with the service manager, won't supply a rental even though the van is under the Don Franklin and original Chrylser warranty. Matt in the service department was no help at all. Plenty of other places in the state that deserve your business more than this place, bigger isn't always better.
There service department is a joke. I dropped off my wife’s Jeep to get the heated seats fixed under warranty. They had it for 3 weeks had to and order the parts and said it will be done Friday before 5pm. Went to pick it up and they said we didn’t get to it just bring it back any time and we will get it back in. Now it’s been there for 1 month and still not fixed they say there waiting on parts. The same parts that were ordered in mid December and now it’s February 26th.
I had my oil changed and after leaving my vehicle began losing oil. They didn't remove gasket from old filter before putting in new one. By the time I got back vehicle was almost out of oil
They are just looking to make a sale, they don’t care about the customer. I had purchased a 2022 ram 5500 for my business. I had purchased a cm bed for the truck through them. The powdered started coming off in big pieces. I have been calling the dealer multiple times and I just keep getting a run around. The bed didn’t even have 1500 miles on it when this happened. Nothing is being done. It’s been a month now and still no contact back and I just keep calling. They also messed the paper work up on the loan ... Read More Google - Jan 19, 2022
Parts quoted wrong price and manager was rude.
They kept calling for me several times to sell my son in laws car. 2006 Cadillac . Lower miles. 2 young fellows took a look at it we spit shined it to look nice and clean. Those two young men were the most inconsiderate, arrogant disrespectful people. They came back in all smirky aghh no we can’t buy your car … it’s too old - still giggling. This needs repair that. Yes it does older car , why do you call 3 times a week for me to bring it in . My sweet young son in law died suddenly/ unexpectedly a month before … I ... Read More Google - Dec 7, 2021
Purchased a beautiful 2020 Ram 1500 limited in March 2020. I started trying to get an appointment to get my leather dashboard which was delaminating on September 9 2021 . Finally spoke with service department manager and had a appointment to get the warranty person to photograph and submit the claim to Chrysler .
The replacement dashboard finally came in and I was scheduled for November 24 2021 so I dropped my truck off the night before .
The service manager called me at 11:30 am to let me know the person who was supposed to fix it called in so it will not be ready for me to drive repaired ... Read More Google - Nov 24, 2021
Slow
Service department isn’t helpful and when it comes to anything being repaired with your Don Franklin warranty or the extended warranty you purchased when you bought your vehicle you can forget it. They are the most rude, unprofessional, and helpless bunch.
Went looking at vehicles and no one would come to help. Customer service is really lacking in the sales department. They was two different guys riding around on the golf cart playing on their cell phone and drove past me three times never stopped. Then another guy walked around me twice and never said anything. I’ll take my business else where. What happened to the salesman that would talk to you? Not act like your interrupting their Facebook scrolling!
I'm giving the people 5 stars because the people are really nice and freindly and I can buy my parts from them for my 2000 silverado. But then again I'm only giving a 2 star because they WON'T WORK ON ANY VEHICLES FROM 2005 or older?? If you're a GM Dealers then you should work on all GM trucks and cars from 2000 and up. But they will sale you a 2000 or 2005 for the right price though
I went and had a recall done on my car (motor was taking to much oil) . When I left after getting the recall finished my car would barely even run and was shifting really bad I immediately turned around and went back to the dealership and told them whatever they did they messed it up because my car was running just fine before. They told me that my o2 sensors something was wrong with it and they didn’t fix it and that they reprogrammed my transmission and that it will take 3-7 days for it to program to how ... Read More Google - Aug 24, 2021
Went in to purchase a new ram, had discussed with a sales rep was told numerous lies about the price and interest rates available, will never be back will do more business with bob allen instead, don’t waste your time here !
Wouldn’t even give them one star if I didn’t have to. Completely unprofessional brought the car in for an appointment on 2 different occasions. Sat for 3 hours the first time for them to tell me they hasn’t done anything to it yet. Scheduled another appointment for another day bring it back for them to say it will take 2 hours at the most. 5 hours later call back to see what’s happening for them to tell me they’ve gone home for the day and there’s no way for me to know if my vehicle is fixed or ... Read More Google - May 24, 2021
Bought a new Jeep and they would not warranty the vehicle....my family bought a total of 4 vehicles at this location, we will not be back!!!!!!
Pack a lunch if you go to the service dept. I went in for an oil change / air filter change and 2hrs later I got to leave. Pretty sad if you ask me. Luckily I do not live here because I will not be coming back. The staff is friendly but service is slow. I guess they don’t have enough people to handle the work.
I am giving them a 1 star rating based on my service experience with them today. I was scheduled for Oil change and recall on oil testing at 8:45 am. The time is now 11:31 am and I am still sitting in the waiting room. My Jeep was done at 10:50 am and I hv been waiting to pay since that time. I have asked the receptionist twice to go find the paper work or inquire about the paperwork and I am still sitting here waiting. Finally got up and went into service area and inquired about my own paperwork. This is horrible. I ... Read More Google - Mar 6, 2021
I musta asked 5 times for the price of the vehicles we looked at ....finally was told that the price " really doesn't matter" Don't waste your time.
Worst experience ever!!!! The manager stated that it didn’t matter how much business you bring they didn’t want to give out a loaner to my husband for him to drive because he had his service dog. We have bought 3 brand new vehicles from don franklin and we won’t buy another and I will be sure to tell everybody how this dealership did us. Veterans shouldn’t be treated this way because of the problems they got from the service! Thank you a very mad customer!
Worst service department ever. Had it towed there for issues and they lost my center cap to the tire, didn't reassemble the gear shift know, and a week later I had to have it towed to another dealership for additional repairs they missed. There was a bulletin to fix two problems from Chrysler and only fixed one. I have called and emailed several times not one answer back. This was after they emailed me about the service. Terrible customer service
Customer service was not bad. Sales person didn't have knowledge of vehicle's or inventory. Other then that one of the worst experiences I've had at a new car dealership, by the end of the deal I felt like I was being taken for everything I had. Agreed to price and deal then next day everything changed. Will not be returning to this location!!!!